Saravana Bhavan

Great south Indian food. I am an Indian Expat, who moved here from US recently. My family is still in California, so I eat our everyday. I go to New Sarvana Bhavan near the American Hosipital. I vist this hotel every day for breakfast (7 days/week). Obviously the food is great but in my 40 years of life, I have never seen a hotel with so petty charges. If you want to take out coffee or any beverage, they wil charge you 25 fils. Last week I week I went there for Dinner. I ordered pulka (Kind of Indian bread) which is very dry. So Iasked them to apply some oil on the pulka. They said they cannot do that but can give me some oil, so that I can do it myself. I was never informed about any additional charges. Sure enough they gave me a small cup with oil in it (probably 2 small spoons). I was shocked to see that I was charged 2 dhs for that.

What is the point of having great food if you dont have good coustomer service to go with. I think it it cheap and highly questionable tactics by this so called good hotel. I dont think they know anything about customer loyalty. Oh yeah, I do take my business some where else now.
Comment on this reader review

Avoid this trap
Overall rating
Food 8 | Service 0 | Atmosphere 4 | Value for money 0
Sunday, August 09, 2009

A South Indian Vegetarian Restaurant - very Excellent taste in Dubai. Costs are very Cheap & Service is very Excellent. The Restaurant is always busy even though, there is no Advertisements outside
Comment on this reader review

K. Babu
Overall rating
Food 10 | Service 9 | Atmosphere 8 | Value for money 9
Friday, December 12, 2008